Refunds & Exchanges
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 7 days of receiving your order. You can return your product for a refund to the original payment method. Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please complete the following steps:
- Login to our online return portal using your email address and order ID
- Choose the products you wish to return from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
Additional Information:
- Lost or damaged items may not be eligible for a refund. Please reach out to us.
You may contact us at thesunshinekindshop@gmail.com with any questions.